Shipping policy

FRAGO ITALIA – Shipping Policy

Last Updated: October 2026

Thank you for shopping with FRAGO ITALIA. We aim to ensure that your fragrances are packed securely and delivered to you safely and on time.

Order Processing

Orders are generally processed within 1–2 business days after order confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.

Once your order has been shipped, you will receive shipping/tracking information through the contact details provided while placing the order.

Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and courier serviceability. Deliveries to remote or non-metro locations may take additional time.

Delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, strikes, operational issues, or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order. Free Shipping may be offered on selected products, promotions, or orders meeting specified conditions.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible PIN codes and orders. FRAGO ITALIA reserves the right to restrict or disable COD for certain locations, products, order values, or customers where necessary.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number. FRAGO ITALIA will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Damaged, Leaking or Incorrect Product

We take care to securely package every order. If you receive a damaged, leaking, defective, or incorrect product, please contact us promptly after delivery and provide your order details along with clear photos/videos of the package and product.

We recommend recording an unboxing video from the moment the sealed parcel is opened, as this can help us verify transit-damage or missing-product claims.

Eligible cases will be handled in accordance with our Return & Refund Policy.

Failed Delivery / Return to Origin (RTO)

If delivery cannot be completed because the customer is unavailable, refuses the shipment, provides an incorrect address/contact number, or does not respond to the courier, the parcel may be returned to us.

For re-shipment, additional shipping charges may apply.

Order Tracking

Once your order has been dispatched, tracking details will be shared where available. Tracking updates are managed by the courier partner and may sometimes take several hours to appear after dispatch.